Terms & Conditions
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Terms & Conditions

Below are our Terms & Conditions of Business which include details on our Refund Policy, Cancellation Policy and other important Terms. If you have any questions, please feel free to Contact Us.
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XLR8 Wales Driving School Terms & Condition of Business

TERMS & CONDITIONS

Our Terms & Conditions apply to all types of driving lessons.

LEGALITIES (Not applicable to Under 17 drivers)
You must have a current, valid driving licence, provisional, full or international, that gives you either full or provisional entitlement to drive on public roads. You must also be able to read a car number plate from a distance of 20.5 metres (that’s about the length of a cricket pitch). On your first driving lesson, your instructor will check your licence (photo card and counterpart) and carry out a simple eyesight test with you. Please bring your licence – and glasses if necessary - to all driving lessons.
Your instructor also has a licence that entitlements them to be paid for teaching; the licence will be attached to the inside of the car’s windscreen. On your first lesson, your instructor will show you their licence.

FITNESS TO DRIVE
You must be fit to drive for all your driving lessons. If your instructor thinks you are not fit, the lesson will be cancelled and you may still be charged for the lesson. Please note, for example, if you have been prescribed a medicine by your doctor, it could adversely affect your ability to drive – always ask your doctor if you can drive on the prescribed drugs. Also, you should not drink alcohol within the period 24 hours before your driving lesson or your lesson could be cancelled and would remain chargable.

CODE OF PRACTICE
Your instructor will be licensed, approved by the Driving Standards Agency and, at all times, maintain an honest, moral and professional manner. Instruction will be to the highest standard; your tuition vehicle will be modern with up-to-date safety features and regularly maintained in a secure, clean condition. Your instructor will always be smartly dressed and, subject to prevailing traffic or weather conditions, conduct lessons promptly from the agreed location and for the agreed time.

CANCELLING LESSONS
If you or your instructor need to cancel a lesson, normally, 48 hours notice should be given. Less notice could “result in a valid claim by either party for an equivalent value in compensation”. (That’s the legal jargon – what it means is: if you cancel with less than 48 hours notice, your instructor could charge you for the ‘missed lesson’; likewise, if your instructor cancels with less than 48 hours notice, you could claim for a free lesson - or a refund, if you’ve paid in advance with the exception to severe or dangerous road conditions or mechanical failure).

LESSON PRICES AND PAYMENT
You will be made aware of the price of your lessons from the outset and be expected to pay for your tuition by the start of each lesson (or in advance for Intensive Courses). Normally, your driving lessons will be for one hour, one and a half or two hours this will be agreed mutually between you and your instructor. All of your tuition will be on a 1 to 1 basis, with no car sharing.
All the rates are the same for weekdays and weekends; there will be no extra charge for lessons from home/college/work.

BLOCK BOOKINGS (only applicable to pre-existing learners on our old Block Booking scheme)
When booking to secure discounts by using our block booking payment scheme, all lessons should be taken within 12 months of date of purchase or from the date of the first lesson if purchased as a gift using our driving lesson vouchers. In the event of lessons not being taken within the 12 months, any remaining hours would become null and void.

THEORY TEST
Your instructor will help you prepare for the theory test and, if you wish, book the appointment on your behalf. It will be your responsibility to attend for the test at the appointment time.

PRACTICAL TEST
If you wish, your instructor will book the appointment on your behalf. There will be a charge for hiring your instructor’s car for the test; normally, this will be the equivalent of 2½ hours tuition. If your test is cancelled by the DSA, you will be entitled to claim certain out-of-pocket expenses you incur.

PRIVATE DRIVING PRACTICE
If you are fortunate to have access to a private vehicle, we strongly encourage private driving practice alongside lessons with your instructor. To gain the most from this extra training, if you wish, your instructor will advise you on how to structure your private practice.

REFUND POLICY
Applicable to intensive/semi-intensive courses. If you cancel your intensive course you will receive a refund based on the following:

The first week´s payment of the course is as a non-refundable deposit which is to be paid at the time of booking. There is a 14 day cooling off period after booking where you can apply within this time for a refund and cancel the course. If the course is cancelled any later than 14 days after the date of booking/payment taken then it remains as non-refundable.

If a course is cancelled mid-term, with the exception of extreme weather conditions or mechanical failure, the remainder of the course fee´s will be requested in full for the period remaining.


CUSTOMER SATISFACTION
We care very much about your progress and want you to succeed in the shortest possible time - we are proud of our reputation and success rate. Simply put, our aim is to provide the very best instruction, high quality training, value for money and ultimately your complete satisfaction in our service to you. If however, you are not happy with our service we would encourage you to discuss your concerns with your instructor in the first instance and should you require further assistance, you can call our office on 0333 7720035 and speak with Alison.

Contact info

FREEPHONE: 03337 720 035

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